Guidelines to completing this Improvement Action Request Form:

• Enter your details along with email address.
• Select Request Type - Select from the dropdown box options:
• Customer Complaint
• Non Conformance
• Improvement Opportunity
• Suggestions
• Other
• State the problem as you saw it – provide extensive detail i.e. document numbers / dates / timelines / relating order numbers / packing slip number and any relevant details to assist in the resolution.
• Document upload – upload any relevant documentation / copy correspondence / purchase orders / packing slip or invoice etc.
• Tick the Antispam
• Submit

1. Once submitted you should then receive an automated response as confirmation of your submission to qualitymanager@avo.co.nz email address.
2. The Quality Manager will acknowledge receipt of your IAR within 24Hrs or receipt of the submission.
3. Quality Manager will then investigate and provide feedback through to resolution and closure of the IAR.
4. As far as possible all IAR’s will be resolved within 3 days, unless awaiting feedback from external source.