TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting is a Christchurch based company situated at 39 Leslie Hills Drive, Riccarton, Christchurch, New Zealand, with branches established in the Auckland and Wellington Regions and a presence in Sydney, Australia. Founded in 1996, TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting plays a pivotal role in the Electrical and Power Industries and services the needs of the LV, MV, HV, and EHV electrical and power sectors in the below listed territories.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting pride ourselves on having arguably the most comprehensive range of electrical test and measurement equipment available from a single source in New Zealand.
Through our commitment to a ‘total solutions' service we provide for the wider needs of the Industry through comprehensive training programmes, industry seminars, news updates, technical and applications advice, repair, backup, and calibration. A Customer Services group caters on-line and in person for technical needs.
The focus of TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting is the provision of suitable equipment and applications expertise to permit adequate testing and assessment of electrical and power system assets to determine or assess their condition, safety, and reliability. From such information, effective asset management decisions may follow and our associated consulting arm, www.lordconsulting.com provides additional expertise.
Test equipment offered for the LV industry includes insulation, loop, RCD, and appliance testers, as well as clamp meters, multimeters, and voltage probe testers. Additionally, the needs of the industrial LV market are covered by a comprehensive range of Cat 4 equipment, thermographic cameras, electric motor testers, phase and rotation meters, power quality recorders, light meters, earth testers, thermometers, and data loggers. Specialised electronic test equipment is offered including signal generators, function generators, frequency meters, spectrum analysers, and bench power supplies.
The needs of the MV, HV, and EHV power industry testing are covered by 5 and 10 kV insulation testers, power factor & tan delta test sets, battery testing equipment, low resistance ohmmeters, relay test sets, partial discharge ‘PD' equipment. transformer test sets for winding/ratio/tap changer/oil/DGA/SFRA/DFR, maximum demand indicators, on-line monitoring equipment for switchgear/cable/ transformers/HV Power Lines and SF6 gas testing equipment, thermographic cameras, corona cameras, switchgear testing and monitoring equipment and advanced power quality testers for underground cables or overhead lines or other such equipment we may work with from time to time..
Many leading brands are represented, including Megger, RH Systems, Appa, DerEe, UVIRCO, and P&B Weir, Power Solutions LLC, Doble/Morgan Shaffer, Acksen, SEW, CEEM, Shemar.
We service clients in the territories of New Zealand, Australia, UK and the Pacific, offering a unique level of service in quality and diversity, including:
A comprehensive range of electrical testing and measuring products of the highest quality, functionality innovation and safety.
Industry-specific product training and application support.
Development, review, and implementation of power asset maintenance policies, specifications, and practices.
Assistance in establishing both on-line monitoring and condition-based maintenance philosophies.
Preparation and review of maintenance tender specifications.
Generic or customised training for Power Industry technicians in a comprehensive range of disciplines via short, focused courses.
Industry forums, Conferences, and regular news disseminations to promote and develop the highest possible standards of Industry practice.
Assistance with client business and marketing development strategies to maximise the profit and / or goal potential of our services.
This manual is compiled based on the ISO 9001:2015 Standard and meets all standards and expectations envisioned by the society in which the company operates.
Verification - uses objective evidence to confirm specified requirements have been met. Whenever specified requirements have been met, a verified status is achieved. Ways to verify that requirements have been met e.g. inspect, do tests, carry out alternative calculations, or examine documents before issuing them.
Validation - uses objective evidence to confirm the requirements which define an intended use or application have been met. Whenever all requirements have been met, a validated status is established. Validation can be carried out under realistic use conditions or within a simulated use environment. Several ways to confirm that the requirements which define an intended use or application have been met e.g. do tests, carry out alternative calculations, or examine documents before issuing them.
Traceability - is the ability to identify and trace the history, distribution, location, and application of products, parts, materials, and services. A traceability system records and follows the trail as products, parts, materials, and services come from suppliers and are processed and ultimately distributed as final products and services.
System - is defined as a set of interrelated or interacting elements. A management system is one type of system. It is a set of interrelated or interacting elements that organizations use to formulate policies and objectives and to establish the processes that are needed to ensure that policies are followed and objectives are achieved.
Supplier – is a person or an organization that provides products or services. Suppliers can be either internal or external to an organization. Internal suppliers provide products or services to people within their own organization while external suppliers provide products or services to other organizations.
Statutory requirement – requirement is defined by a legislative body and is obligatory.
Service - is an intangible output and is the result of a process that includes at least one activity that is carried out at the interface between the supplier (provider) and the customer.
Service can be provided to support an organization’s own products (e.g. warranty service, it can be provided for a product supplied by a customer (e.g. a repair service or a delivery service). It can also involve the provision of an intangible thing to a customer (e.g. transportation, or advice).
Risk based thinking – refers to a coordinated set of activities and methods that are used to manage and control the many risks that affect the ability to achieve objectives.
Risk-based thinking replaces what the old standard used to call preventive action.
Risk - Risk is the “effect of uncertainty on an expected result” and an effect is a positive or negative deviation from what is expected.
Review – is an activity, its purpose is to determine how well the thing being reviewed is capable of achieving established objectives. Reviews ask the following question: is the subject (or object) of the review a suitable, adequate, effective, and efficient way of achieving established objectives?
Requirement – is a need, expectation, or obligation. It can be stated or implied by an organization, its customers, or other interested parties. A specified requirement is one that has been stated (in a document for example), whereas an implied requirement is a need, expectation, or obligation that is common practice or customary.
Regulatory Requirement – is an obligation that is specified by an authority which gets its mandate from a legislative body.
Quality Policy – based on ISO’s quality management principles, compatible with the organization’s other policies and consistent with its vision and mission. ISO's quality management principles focus on customers and interested parties, to provide leadership, to engage and involve people, to use a process approach, to encourage improvement, to make decisions, and to manage corporate relationships.
Quality Objective - is a quality result intended to achieve. Quality objectives are based on or derived from the organization’s quality policy and must be consistent with it.
Quality management system – (QMS) is a set of interrelated or interacting elements used to formulate quality policies and quality objectives and to establish the processes that are needed to ensure that policies are followed and objectives are achieved.
These elements include structures, programs, practices, procedures, plans, rules, roles, responsibilities, relationships, contracts, agreements, documents, records, methods, tools, techniques, technologies, and resources.
Quality management – includes all the activities that are used to direct, control, and coordinate quality. These activities include formulating a quality policy and setting quality objectives, quality planning, quality control, quality assurance, and quality improvement.
Quality - The adjective quality applies to objects and refers to the degree to which a set of inherent characteristics fulfils a set of requirements. The quality of an object can be determined by comparing a set of inherent characteristics against a set of requirements.
4.1 Understanding the organization and its context
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting has determined the internal and external issues that are relevant to our purpose and our strategic direction and that affect our ability to achieve the intended results from our quality management system.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting monitors and reviews all information about these internal and external issues.
These issues are agenda item which are reviewed at the annual meeting and recorded in the minutes of meetings.
NOTE 1. Issues can include positive and negative factors or conditions for Consideration.
NOTE 2. Understanding the external context can be facilitated by considering issues arising from legal, technological, competitive, market, cultural, social and economic environments, whether international, national, regional or local.
4.2 Understanding the needs and expectations of interested parties
Due to their impact or potential impact on TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting ability to consistently provide products that meet the customer needs, TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting determines:
a) The interested parties that are relevant to the QMS (quality management system). These consist of:
Our customers. See b) below.
Our sales and marketing provisions.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting marketing is directed by TR Lord and LORD Consulting marketing and the day to day sales activities are carried out by the General Manager Sales & Marketing with guidance from the Managing Director.
Our component suppliers: Approval of new suppliers and the procurement process in managed using the purchasing procedures. All interactions are to be ethical.
Our sub-contractors: Contractors are approved using the same process as for a new supplier. The monitoring of contractors is the responsibility of their designated supervisor. All interactions are to be ethical.
Owners: The Directors manage the interests of TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting New Zealand, by setting the strategic direction of the company, accountancy and financial policies, the annual meeting and by communication with and reports from the General Manager Sales & Marketing.
Staff: There is one weekly staff meeting that allows all to contribute to the day to day operation of the company.
Regulatory authorities: These requirements have been listed in a spreadsheet which has links to the relevant Act, Code of Regulation. These are linked to the appropriate function at TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting and this function is responsible for ensuring compliance with the statutory requirements.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting comply with all relevant laws, regulations and codes.
b) The requirements of these interested parties that are relevant to the quality management system.
Customer requirements are recorded and kept up to date.
Records of customer requirements are kept in email and the Attache’ Pro database.
Other requirements are addressed by processes included in the quality programme, such as changes to procedures, training or enhanced verification.
Customer orders are recorded and acted on as required by the customer.
An effective means implemented to assure on-time delivery.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting uses Attache’ Pro, supplemented by Sage CRM system as the computer-based management tools to track orders through the system. Training procedures and processes records are used and maintained.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting monitors and reviews the information about these interested parties and their relevant requirements. This is monitored annually and set at the QMS Strategy Meeting.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting uses the email system to monitor and record the information and their requirements.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting has determined the boundaries and applicability of the quality management system in order to establish its scope.
When determining the scope, TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting has considered:
Internal and external issues, as above.
The requirements of relevant interested parties, as above.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting products.
The scope covers:
The operations of TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting in this manual. The company is located at 39 Leslie Hills Drive, Riccarton, Christchurch, New Zealand. It covers the design and manufacture of all of the range of the company’s electrical equipment and our working associations with our customers and suppliers. TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting product range is listed on the TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting web site. Additionally, product variants as developed against particular customer requirements. TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting is also available for design service and/or sales.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting provides consulting and repair work.
Where a requirement of ISO 9001 within the above scope can be applied then it shall be applied by TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting.
If any requirement of ISO 9001 cannot be applied, this shall not affect TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting ability or responsibility to assure conformity of its products. Any exception will be documented.
The scope shall be available and maintained as documented information in the Quality Manual stating the:
Products covered by the quality management system.
Justification for any instance where a requirement cannot be applied.
Standard products are recorded in the TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting web site.
Special or new products are recorded in the “TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting email trail”. Justifications are recorded in the email train for a particular product/project.
The organization shall monitor and review information about these interested parties and their requirements.
4.3 Determining the scope of the quality management system
The organization shall determine the boundaries and applicability of the quality management system to establish its scope.
When determining the scope, the organization shall consider;
The external and internal issues referred to in 4.1;
We import, sell and distribute ready made goods, and only manufacture minor assembly on rare occasions. (E.g. PAT420KIT & PAT150).
The requirements of relevant interested parties referred to in 4.2;
The products and services of the organization.
The organization shall apply all the requirements of the International Standard where applicable within the determined scope of its quality management system.
The scope of the organization’s quality management system shall be available and be maintained as documented information. The scope shall state the types of products and services covered and provide justification for any requirement of the International Standard that the organization determines is not applicable to the scope of its quality management system.
To achieve and demonstrate capabilities the organization shall effectively plan, operate and control the various processes within its QMS that provide them.
4.4 Quality Management System and its processes
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting has established, implemented, maintained and continually improved the QMS, including the processes needed for their interactions, in accordance with ISO 9001.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting, has determined the processes needed for the QMS and their application throughout the organisation (assembly processes for production product which considers any risks using the concepts of Risk Standard and comply with all relevant laws, regulations and codes and determines:
The inputs required and the outputs expected from these processes (products meet specification and customer expectations).
The sequence and interaction of these processes has been evaluated and addressed.
The criteria, methods, including measurements and related performance indicators needed, have been established, to ensure the effective operation and control of these processes are included in the work instructions.
All resources needed are determined when a new order is created or a new process is established and provided.
The assignment of authorities and responsibilities for these processes as defined in the job and position descriptions and organisation chart and delegations.
The risks and opportunities in accordance with the requirements of “Actions to address risks and opportunities” schedule.
Processes are evaluated and, if needed, changes made to processes to ensure that they achieve the intended results. Work instructions including and testing that is deemed necessary to assure the intended results.
Opportunities for improvement of the processes and the quality management system. These are discussed as part of TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting continuous improvement programme. These may be initiated by customer request, competitive environment, and initiation of a new process or process failure.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting maintains documented information to the extent necessary to support the operation of processes and retains documented information to the extent necessary to have confidence that the processes are being carried out as planned.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting has appointed BEV TORR as the Management Representative, or if unavailable, ALISTAIR EDMOND.
5.1 Leadership and Commitment to the Quality Management System
Organization Chart
Top management has demonstrated leadership and commitment to the QMS by:
5.1.2 Customer focus
Top management demonstrates leadership and commitment with respect to customer focus by ensuring that;
5.2 Quality Policy Statement
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment, and LORD Consulting, is committed to providing quality management, co-ordination, and supply of electrical testing, measuring, and condition-monitoring solutions and services. Our LORD Consulting division is committed to providing quality management and co-ordination of consulting services in both power and electrical fields.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment, and LORD Consulting is committed to providing customers with quality service. We will identify our clients, determine and agree upon their requirements, and supply services and products to the agreed standard, every time.
It is the policy of AVO New Zealand to have an effective Quality System in place to comply with ISO 9001. TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment, and LORD Consulting is dedicated to the ongoing development and improvement of this Quality System with total staff involvement.
The Directors and Management of TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment, and LORD Consulting have committed themselves to lead and support the development and maintenance of the Quality Process for the benefit of customers, staff and the Company.
Trevor Lord
MANAGING DIRECTOR
Quality Objectives
Key objectives involved in the quality process are:
5.2.2. Communication of the quality policy shall:
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting ensures that the quality policy shall:
a) Be available and maintained as documented information. Reviewed annually at the Quality Strategy meeting.
b) Be communicated, understood and applied within TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting.
c) Be available to relevant interested parties and posted on the company web sites.
5.3 Organizational roles, authorities and responsibilities
Top management shall ensure that the authorities and responsibilities for relevant roles are assigned, communicated and understood within TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting.
Top management has assigned the authority and responsibility for:
Management Reviews
This procedure details the Management Meetings held to review the Quality System.
The monthly Management Meetings, scheduled by the Quality Manager are held to review the Quality System. These monthly reviews cover all aspects of the Quality System including new procedures, changes to existing procedures, outstanding/completed Corrective Action Requests, complaints, staff training, internal/external audit findings and any other miscellaneous quality related matters.
All appropriate staff members are informed of any changes to the Quality System resulting from Review Meetings.
Minutes of all Review Meetings are recorded by the Quality Manager and held by the Quality Manager. The minutes show that the Quality System is still appropriate, suitable to requirements and in line with regard to ISO 9001.
Quality System Documentation
This procedure describes the documented Quality Assurance System implemented by TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting.
The Quality Assurance Manual documents the Quality System implemented by TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting the Quality Assurance Manual is structured into 10 Sections, each Section addressing a particular aspect of the Standard. Each Section may also contain several associated procedures.
The Quality Assurance Manual is a controlled document and is distributed in accordance with Section 7.5.
The Process Procedure Manuals document the individual tasks required to fully complete each process.
The Process Procedure Manuals are controlled documents and are distributed in accordance with Section 7.5.
Quality planning is addressed in the TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting Quality System Manual. The Quality System Manual defines and documents how the quality requirements of the firm are met.
All aspects of the Quality System are regularly reviewed by the General Manager / Quality Manager and any additions and/or modifications to the system and/or its associated documentation will be addressed as appropriate.
Distribution of Quality System Manual
This procedure describes the distribution of the Quality Assurance and Process Procedure Manuals used to document the TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting Quality System.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting posts a controlled copy of the Quality Assurance Manual on its web site. The purpose of this is to provide efficiently a controlled copy of the Quality Manual for access by both all TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting staff and by our customers.
The specific HTTP address of the Quality Manual is:
TR LORD and Associates t/a AVO New Zealand, https://avo.co.nz/quality-manual/quality-assurance-manual,
LORD Power Equipment, https://www.lordpowerequipment.com/quality-manual/quality-assurance-manual
LORD Consulting, https://www.lordconsulting.com/quality-manual/quality-assurance-manual.
A paper-based Master Copy of the Quality Assurance Manual is held at the Christchurch Head Office by the Quality Manager.
The Master Copy of each Process Procedure is held by the Quality Manager with a controlled copy of each Process Procedure Manual held by the Quality Manager.
6.1 Actions to address risk and opportunities
When planning for the QMS TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting considers the issues regarding the organization and its context and requirements referred to in understanding the needs and expectations of interested parties and determines the risks and opportunities that need to be addressed in order to:
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting plans:
Actions taken to address risks and opportunities shall be proportional to the potential impact of the conformity of products.
Options to address risk and opportunities can include: avoiding risk, taking risk in order to pursue an opportunity, eliminating the risk source, changing the likelihood or consequences, sharing the risk or retaining the risk by informed decision.
6.2 Quality objectives and planning to achieve them
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting has established quality objectives for relevant functions, levels and processes.
The quality objectives are:
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting retains documented information on the quality objectives as part of our documented processes.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting manufacturing functions and processes allows the achievement of our quality objectives which are:
If at any one time it is deemed not practical to achieve the above, a concession based on the balance of risk and opportunity may be made and recorded in an email train.
Information on quality objectives shall be reviewed and a record kept at the annual meeting.
When planning on how to achieve our quality objectives, TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall determine:
6.3 Planning of Changes
Where TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting determines the need for change to the QMS, the change shall be carried out in a planned systematic manner.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall consider:
7.1 Resources
7.1.1 General
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting has determined and provided the resources needed for the establishment, implementation, maintenance and continual improvement of the QMS.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting has considered:
7.1.2 People
To ensure TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting can consistently meet customer and applicable statutory and regulatory requirements, TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting provides persons necessary for the effective operation of the QMS, including the processes needed.
7.1.3 Infrastructure
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting has determined, provided and maintains the infrastructure for the operation of our processes to achieve conformity of our products.
Infrastructure can include:
7.1.4 Environment for the operation of processes
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting has determined, provided and maintains the environment necessary for the operation of our processes and to achieve conformity of products.
Environment for the operation of processes can include physical, social, psychological, environmental and other factors (such as temperature, humidity, ergonomics and cleanliness).
7.1.5 Monitoring and measuring resources
Calibration Records
Where monitoring or measuring is used for evidence of conformity of products to specified requirements, TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting determines the resources needed to ensure valid and reliable monitoring and measuring results.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting ensures that the resources provided:
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting retains appropriate documented information as evidence of fitness of purpose monitoring and measuring resources.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting determines if the validity of previous measurement results has been adversely affected when an instrument is found to be defective during its planned verification or calibration, or during its use, and takes appropriate corrective action as necessary.
Specifically, for TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting, specific product performances that are deemed necessary to measure are identified in product work instructions along with details describing test methods and acceptance criteria.
All items requiring periodic calibration are recorded in a calibration file. Specific calibration procedures are documented and recorded in CRM and Attache’ Pro databases. External calibration results shall be recorded in emails.
7.1.6 Organizational knowledge
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting determines the knowledge necessary for the operation of our processes and to achieve conformity of products.
The knowledge is maintained and made available to the extent necessary.
When addressing changing needs and trends, TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting considers our current knowledge and determines how to acquire or access the necessary additional knowledge.
Organizational knowledge can include information such as intellectual property and lessons learned. To obtain knowledge required, TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting consider:
Specifically, for TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall transfer knowledge by mentoring and by one on one training on identified specific subjects.
Key TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting knowledge shall be recorded in;
Academic papers, product work instructions, improvement action request forms, design files, work books, experimentation records, emails and other appropriate locations.
7.2 Competence
Training
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall:
Applicable actions can include, for example, the provision of training to, or the re-assignment of currently employed persons; or the hiring or contracting of competent persons.
Specifically, for TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting training records for identified processes will be kept in the training records file. These will be reviewed by the Quality Manager annually.
7.3 Awareness
Persons doing work under TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall be aware of:
7.4 Communication
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting determines the internal and external communications relevant to the QMS including;
7.5 Documented information
Document Control
Document Change Register
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting quality management system includes:
Procedures for the control of all documents which support the Quality System have been implemented to ensure the following:
Each section of the Quality Assurance Manual is approved, prior to issue on a paper based format by Top Management and the Quality Manager. This approval is shown and the document controlled by the signatures of Top Management and the Quality Manager on the first page of each section before posting to the websites. Appropriate Quality Manual documents are posted to the website by the Web Master under the instruction of the Quality Manager. All copies of the initial paper-based approved documents and amendments are place in a Master Copy folder held by the Quality Manager.
Any modifications/revisions to the Quality Assurance Manual are prepared, approved, issued and recorded in the appropriate section of the master document list held by the Quality Manager. The Quality Manager conducts a final check on all newly posted pages to the web-based manual to ensure they are correct.
Identification of modifications/revisions is indicated in the right hand margin, next to the modification/revision, according to the revision number at the bottom of each page.
In the event a procedure is completely re-written, re-written text is not identified in the margin but the word “Rewrite” appears after the Revision Number.
The current revision status of each section of the quality assurance manual appears at the bottom of each page.
A revision history of each section of the quality assurance manual appears in the master document list, held by the quality manager.
Details of all new sections issued and posting of removed sections are recorded in the “Document Tracking Form”.
7.5.1 General
Documented information shall include but not be limited to:
7.5.2 Creating and updating
Storage of Quality Records may involve either or both a computer based and/or paper based (hard copy) system. Where records are stored on computer, they are backed up daily and stored offsite, as well as existing hard copy. Where records are paper based, the conditions of storage are such that the information contained on the record is legible for the life of the storage of the record.
The Quality Assurance Manual is prepared by the Quality Manager. TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting operates a web-based quality assurance manual viewed under an appropriately-named navigation tab on the home page of the website http:www.lordpowerequipment.com. All staff of TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting have ready access to computers and appropriate communication links to permit them to view the quality manual in the normal course of a working day.
Each section of the Quality Assurance Manual is identified by a unique number that references the one or two digit suffix to the corresponding ISO 9001 Standard e.g. Section 5.
Each section of the Quality Assurance Manual is approved, prior to use, on a paper based format by op Management and the Quality Manager. This approval is shown and the document controlled by the signature of Management and the Quality Manager.
Any modification/revisions to the Quality Assurance Manual are prepared, approved and issued once a final check on all newly-posted pages to the web-based manual to ensure they are completely correct.
Identification of modification /revisions is indicated in the right hand margin, next to the modification/revision, according to the Revision Number at the bottom left of each page.
In the event a procedure is completely re-written, re-written text is not identified in the margin but the word “Rewrite” appears after the Revision Number at the bottom left of each page.
The current Revision Status of each Section of the Quality Assurance Manual appears at the bottom left hand corner of each page.
A revision History of each Section of the Quality Assurance Manual appears in the Master Document List, held by the Quality Manager.
When creating and updating documented information, TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall ensure appropriate:
When creating and updating documented information, documented information shall include but not limited to:
7.5.3 Control of documented information
The records are filed such that their integrity is maintained and records are uniquely traceable back to their origin.
Quality Records are filed and held, disposal is by shredding, incineration or any other suitable means approved by the Managing Director.
The Quality Manager informs designated holders of the Quality Manual via email of any posted changes to the Quality Manual Forms.
Documented information required by the QMS and by ISO9001 is controlled to ensure:
Currently involved are the following:-
DFA & Shemar design drawings, correspondence, peer review, documentation and marketing and design details, procedure ID and related material.
Computer based information is backed up by a second-party back-up provider.
8.1 Operational Planning
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting plans, implementing and controls the processes needed to meet the requirements for the provision of the products and to implement the actions determined in “Planning” process by:
The output shall be suitable for TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting operations.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall control planned changes and review the consequences of unintended changes, taking action to mitigate any adverse effects as necessary.
Actions to manage change are based on risk.
If these changes affect customer product or delivery, customers shall be informed.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall ensure that outsourced processes are controlled. See “Control of externally provided processes, products and services”.
8.2.1 Customer Communication
Communication with customers shall include;
8.2.2 Determining the requirements for products
When determining the requirements for products to be offered to customers, TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall ensure that:
b. TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting can meet the claims for the products it offers.
Products shall be verified against specification and the results recorded.
8.2.3 Review the requirements for products
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall ensure that it has the ability to meet the requirements for products to be offered to customers. This shall include required safety, regulatory, legislative inputs. TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall conduct a review before committing to supply products to a customer; to include:
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall ensure that contract or order requirements differing from those previously defined are resolved.
The customers’ requirements shall be confirmed by TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting before acceptance, when the customer does not provide a documented statement of their requirements.
NOTE: In some situations such as internet sales, a formal review is impractical for each order.
Instead, the review can cover relevant product information, such as catalogues or web site data.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting retains documented information, as applicable:
f. On the results of the review;
Review correspondence shall be recorded in the email train.
g. On any new requirements for the product,
New product requirements shall be recorded in the email train.
8.2.4 Changes to requirements for products
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall ensure that relevant documented information is amended, and that relevant persons are made aware of the changed requirements, when the requirements for product are changed.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall ensure that relevant people are emailed with notification of any product changes – listing the change(s).
8.3 Design and Development of products
Design
8.3.1 General
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting has established, implemented and maintained a design and development process that is appropriate to ensure the subsequent provision of products.
The Design Engineer is responsible for assuring compliance to this requirement.
8.3.2 Design and development planning
In determining the stages and controls for design and development, TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting considers:
The initial approach toward design and development planning is undertaken according to the project conforming to one of the following three categories:
8.3.2.1 An entirely new design
The requirement for an entirely new design is formally identified by the Managing Director following input from sources comprising:
Upon identifying the requirement for such a product, the Managing Director convenes a Product Evaluation Meeting attended by the General Manager, and as appropriate, the Quality Manager and the Commercial Manager. At this meeting the concept of the proposed new product is presented by the Managing Director and discussed fully as to its marketing strategy, its general commercial ramifications and its known design and production requirements. Minutes of all Product Evaluation Meetings are taken and held by the General Manager in a Design Folder created for each new design.
Further Product Evaluation Meetings may be held on the same basis for the purpose of a more in depth evaluation of the new product in principle prior to a minuted decision being finally recorded as to whether or not to proceed further.
In the event that a decision is made to proceed further, a suitably qualified Design Leader is appointed by the Managing Director. Unless extraordinary circumstances dictate otherwise, the Design Leader is appointed from within the company and the appointment is for the duration of the design process per se.
The Design Leader is given a full written brief of the proposed design, this brief being prepared by the Product Evaluation Meeting as a faithful documentation and interpretation of the design input source information and design expectation criteria, determined from the Product Evaluation Meeting itself, as well as detailing design output criteria, as outlined. This brief is approved by the signatures of both the Managing Director and the General Manager. As the product evolves, the design brief may be revised, copies of all briefs issued are retained by the General Manager in the Design Folder. If the design is purely a customer commissioned one, the process of Contract Review is followed in preparing the written design brief.
Regular Design Meetings, convened by the Managing Director are held at appropriate intervals sufficient both to keep the above named staff fully informed of the design process and to permit the design leader to gain the constructive input of those staff members. The General Manager minutes all Design Meetings and retains those records. Other staff or appropriately qualified outside expertise is co-opted or retained as deemed necessary by the Design Meetings.
All concept and plans of the new design are retained in a secure place by the Design Leader and ultimately passed to the General Manager for filing in the Design Folder. Final drawings are commissioned via an approved supplier, these being prepared using the medium of computer aided design. Master design software is retained by the General Manager and issued only with his express permission.
8.3.2.2 An Improvement to an existing Design
The requirement for an improvement or modification to and existing design is formally identified by the Managing Director following input from sources comprising:
Should the requirement call for a minor review, the design review is conducted by way of a simple Design Review Meeting convened by the Managing Director. All Design Review Meetings are minuted by the General Manager and the proceedings held by him in a Design Review Folder, held with the original Design Folder for that product. Having conducted the Design Review Meeting, the General Manager issues promptly a written instruction to the Design Leader to arrange for the necessary revisions to drawings and Process Procedures: at this juncture, the Quality Manager is also informed of these alterations by the General Manager.
In the event that the Managing Director identifies the requirement for a major design review, a Major Design Review Meeting is convened following the identical procedure for an entirely new design.
If a new product design is offered to TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting for manufacture under licence the Managing Director convenes a Product Evaluation Meeting.
Should a decision be made to proceed further, a Design Leader is similarly nominated and a full brief of desired testing, production and modification requirements is issued via the Managing Director, approved by the Managing Director.
The Design Evaluation process follows that of an entirely new design with the major difference being that the design effort itself is confined to minor revisions necessary to comply with market and regulatory requirements and that Type Approval/Testing organisations external to the company may be commissioned to solicit critical judgement or issue safety approval as the case may be.
8.3 Design Process
8.3.3 Design Input
The Design Leader is responsible for the identification and documentation of any relevant statutory, regulatory or contract review requirements that may have relevance to the design. The Design Meeting carries the overall burden of verifying the validity and adequacy of the identified requirements.
8.3.4 Design Output
Final designs are presented to a duly convened design meeting whereupon the meeting conducts a final critical assessment of the design documentation and proposed process procedures against the terms of the current version of the written design brief. This assessment verifies the following pints of compliance:
Should the design conform fully, the meeting formally approves the design and the final version Design Documentation is approved by the dated signature in red ink of the Managing Director, the Design Leader and the Managing Director.
The Design Output Documents are then released for production.
Design Review
At the regular Design Meetings, formal documented reviews of the design output are conducted against the criteria of the written design brief, these reviews being recorded in the meeting minutes.
Design Verification
During the process of the regular Design Meetings, verification is performed and minuted to document that the design stage output is meeting the specified requirements. Any design verification measures used are also recorded and include any or all of the following:
Design Validation
The end product of the design process is validated to ensure that it conforms to the requirements of Design Input and the Contract Review processes, as applicable. Validation follows successful design verification and is performed under specific defined operating conditions as may be required under the terms of the design input. Validation is performed on the final design product wherever possible, unless documented circumstances dictate it is carried out prior to completion.
Design Changes
All design changes are identified, documented, reviewed and approved by authorised personnel prior to implementation.
8.4 Control of externally provided processes, products
8.4.1 General
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting ensures that externally provided processes, products conform to requirements.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting determines that the controls applied to externally provided processes, products when:
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting determines and applies criteria for the evaluations, selection, monitoring of performance, and re-evaluation of eternal providers, based on their ability to provide processes or products and in accordance with requirements. TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting retains documented information of these activities and any necessary activities arising from the evaluations.
These shall be discussed and recorded in an email train.
The interface and approval process for external providers is recorded in an “Approved Supplier Check-list”.
All regular suppliers are assessed and approved, at least, annually, to ensure that their services remain acceptable. This assessment is based on:
A List of all approved Suppliers/Sub Contractors is compiled, assessed and approved, by the Quality Manager prior to being posted on the TR Lord and Associates t/a AVO New
Zealand, LORD Power Equipment and LORD Consulting website with the Quality Manual. A master copy of this List is retained by the Quality Manager and is updated as necessary.
8.4.2 Type and extent of control
Purchasing
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting ensures that externally provided processes or products do not adversely affect our ability to consistently deliver product to our customers.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall:
8.4.3 Information for external providers
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting ensures the adequacy of requirements prior to our communication with the external provider.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting communicates to external providers our requirements for:
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting documents and records the above where appropriate in an email train.
8.5 Production provision
8.5.1 Control of production provision
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting implements production provision under controlled conditions.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting currently assemble PAT420Kits and PAT150’Kits. This involves the taking of multiple stock items and assembling as a single stock item, resulting in associated stock adjustments.
The QMS recognizes this requirement as well as the need for associated quality testing and control of the process. On completion of assembly, items are quality checked and the checklist signed off and retained.
Controlled conditions shall include, as applicable;
8.5.2 Identification and traceability
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting uses suitable means to identify outputs when it is necessary to ensure the conformity of products. These means are identified in product work instructions. The statue of outputs with respect to monitoring requirements throughout the production provision. Where statue is not obvious, product is labelled. Release is implemented by exception i.e. product is approved for release provided there are no hold notices.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting uses suitable means to identify outputs when it is necessary to ensure the conformity of products. These means are identified in product work instructions.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting identifies the statue of outputs with respect to monitoring and measurement requirements throughout the production provision. Where status is not obvious, product is labelled.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting controls the unique identification of the outputs when traceability is a requirement and retains the documented information necessary to enable traceability. Traceability is achieved by way of serial numbers on all Megger stock items as well as all relating purchase order numbers and email train.
8.5.3 Property belonging to customers or external providers
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting exercises care with property belonging to customers or external providers while it is under TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting control and treat instruments with special care as not to further damage items.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting identifies, verifies, protects and safeguards customers’ or external providers’ property provided for use or incorporated into products.
When property of a customer or external provider is lost, damaged or otherwise found to be unsuitable for use, TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting reports this to the customer or external provider and retains documented information on what has occurred. Documented information is retained via emails.
A customer’s or external provider’s property can include components, equipment, intellectual property and personal data.
8.5.4 Preservation
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting preserves outputs during production to the extent necessary to ensure conformity to requirements.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting ensure items are stored correctly not allowing any deterioration.
Preservation can include identification, handling, deterioration, packaging, storage, transmission or transportation and protection.
8.5.5 Post-delivery Activities
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting meets requirements for post-delivery activities associated with our products.
In determining the extent of post-delivery activities that are required, TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting considers:
Post-delivery activities can include actions under warranty provisions, contractual obligations such as maintenance and supplementary services such as recycling or final disposal.
8.5.6 Control of changes
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting reviews and controls changes for production to the extent necessary to ensure continuing conformity with requirements.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting retains documented information describing the results of the reviews of changes, the person(s) authorising the change and any necessary actions arising from the review.
8.6 Release of products:
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting implements planned arrangements at appropriate stages to verify that the product requirements have been met.
The release of products to the customer shall not proceed until the planned arrangement have been satisfactorily completed, unless otherwise approved by a relevant authority and are applicable to the customer.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall retain documented information on the release of products and services.
The documented information shall include:
8.7 Control of nonconforming outputs
8.7.1
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall ensure that outputs that do not conform to their requirements are identified and controlled to prevent their unintended use or delivery.
Non-conformance may be a result from a deviation from the specified product requirements and/or procedures detailed in the TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting Quality System Manual.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall take appropriate action based on the nature of the nonconformity and its effect on the conformity of products and services. This shall also apply to non-conforming products and services detected after delivery of products, during or after the provision of services.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall deal with nonconforming outputs in one or more of the following ways:
Upon identification of a non-conformance, an Improvement Action Request (IAR) Form will ensure that the non-conformance is investigated to determine the root cause and reviewed to determine its disposition and prevent future recurrence.
An Improvement Action Request (IAR) Form may be raised for product checking/testing equipment or machinery that is found to be defective or out of calibration. Non-conforming product in the Inwards Goods Store is isolated, tagged with a copy of the IAR and segregated to an isolation area in storage clearly marked “Non-Conforming Product Area’.
Conformity to the requirements shall be verified when nonconforming outputs are corrected.
In the event of a customer complaint an Improvement Action Request (IAR) Form is raised by the staff member receiving the complaint and an appropriate Senior Manager notified.
8.7.2
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall retain documented information that:
9.1 Monitoring measurement, analysis and evaluation
9.1.1 General
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall determine:
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall evaluate the performance and the effectiveness of the quality management system.
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall retain appropriate documented information as evidence of the results.
9.1.2 Customer satisfaction
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall monitor customer’s perceptions of the degree to which their needs and expectations have been filled. TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall determine the methods for obtaining, monitoring and reviewing this information.
Examples of monitoring customer perceptions can include customer surveys, customer feedback on delivered products and services, meetings with customers, market-share analysis, compliments, warranty claims, dealer reports and completed IAR (Improvement Action Request forms).
9.1.3 Analysis and Evaluation
9.2 Internal Audit
9.2.1
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall conduct internal audits at planned intervals to provide information on whether the quality management system:
a) conforms to:
1) TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting ’s own requirement for its quality management system;
2) The requirements of this International Standard;
b) Is effectively implemented and maintained.
9.2.2 The organisation shall:
9.2.3 Audit Programme and Procedure
This procedure outlines the Internal Audit Programme for TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting Quality System.
The entire Quality System is audited, at least, annually. This audit ensures that the Quality System documentation adequately defines the needs of the business, that the documented procedures are practical, understood and followed and that training is adequate.
Each Department is audited at least annually, according to the schedule in Section 9.2.5 of this procedure.
An audit may be designed to demonstrate that a particular Quality System element is functioning in accordance with the documented Quality Assurance Manual Procedure across the Company or Department. This is conducted by assessing the degree of implementation of the documented procedure.
Procedural statements are turned into questions and the answers received determine if the procedure is fully implemented. Non-compliance with a Quality Procedure is recorded in the Audit Report.
An audit may be designed to demonstrate that all stages of a selected specific job comply with all the documented procedures necessary to complete that job. This is conducted by reviewing a completed job and ensuring that all the relevant documentation has been completed correctly. Non-compliance with a documented procedure is recorded in the Audit Report.
An audit may be designed to demonstrate compliance of each individual task with the relevant Process Procedure. This is conducted by observing personnel carry out a specific documented task. Non-compliance with the documented Process or Technical Procedure is recorded in the Audit Report.
An audit may be any combination of the aforementioned depending on the importance of a particular part to the Quality System.
The outcome of an Internal Quality Audit, as documented in the Audit Report is reviewed at the Management Review Meeting. The Corrective Action Requests, resulting from the audit, are also reviewed to confirm their implementation and the effectiveness of the action taken.
9.2.4 Audit Reports
This procedure outlines the reporting of Internal Audits as performed by TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting.
All Internal Audits are formally reported, the report format being of the "exception" type. Exception reporting consists of only detailing actual non-compliance or points of concern that require follow-up action. However, a copy of the auditor's notes are retained on file to show the scope of the audit.
A copy of each Internal Audit Report is circulated to the Managing Director, General Manager and a copy retained by the Quality Manager.
Corrective Action Requests, resulting from the Audit Report, are raised by the auditor and given to the Quality Manager for implementation.
The auditor is responsible for ensuring:
9.2.5 Approved Auditors
This procedure details personnel able to perform Internal Audits on the TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting Quality System.
Audits can only be carried out by individuals who are independent of the function being audited and are appropriately trained.
Audits may be carried out by authorized individuals nominated by the Managing Director or Quality Manager. These individuals must have a comprehensive understanding of Processes and should be independent of the activity being audited.
9.2.6 Audit Schedule
This procedure details the audit schedule to be followed for the performance of Internal Audits on the TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting Quality System.
The entire TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting Quality System will be audited annually in the period May - June.
The individual departments of TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting will be audited annually in the period May – June.
9.3 Management Review
9.3.1 General
Senior Management shall review the Quality Management System at planned intervals, to ensure its continuing suitability, adequacy, effectiveness and alignment with the strategic direction of the company.
9.3.2 Management Review Inputs
The Management review shall be planned and carried out taking into consideration:
9.3.3 Management Review Outputs
The outputs of the management review shall include decisions and actions related to:
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting retains documented information as evidence of the results of management reviews.
10.1 General
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall determine and select opportunities for improvement and implement and enhance customer satisfaction. These include:
NOTE: Examples of improvement can include correction, corrective action, continual improvement, breakthrough change, innovation and reorganisation.
10.2 Nonconformity and corrective action
10.2.1
When nonconformity occurs, including any arising from complaints, TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting shall;
Corrective actions shall be appropriate to the effects of the nonconformities encountered.
10.2.2
The organization shall retain documented information as evidence of;
10.3 Continual improvement
TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting continually improves the suitability, adequacy and effectiveness of the QMS. TR Lord and Associates t/a AVO New Zealand, LORD Power Equipment and LORD Consulting considers the results of analysis and evaluation, and the outputs from management review, to determine if there are needs or opportunities that shall be addressed as part of continual improvement. This information is recorded in the minutes of management review meetings.
